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This page contains the general terms and conditions governing the use of the website super.silvex.pt. Navigation on this website implies acceptance of all the provisions contained in this page. All purchases made on this website are governed by these conditions and other instructions of use contained in the site. All Users are invited to read these general conditions carefully.

Terms & Conditions for the Online Store www.super.silvex.pt 

This page contains the general terms and conditions governing the use of the website super.silvex.pt .

Navigation on this website implies acceptance of all the provisions contained in this page.

All purchases made on this website are governed by these conditions and other instructions of use contained in the site. All Users are invited to read these general conditions carefully.


1. OWNERSHIP OF THE ONLINE SHOP

The super.silvex.pt website is owned by Silvex - Indústria de Plásticos e Papéis, S.A., a Portuguese anonymous company headquartered at Quinta da Brasileira Lote 10, 2130-999 Benavente, registered at the Commercial Registry Office of Benavente under the number 500249725, which is also the identification number of legal entity, with the share capital of 950.000,00€, hereinafter referred to as "Silvex".

2. PURPOSE AND SCOPE OF APPLICATION

The navigation on the site, as well as the purchase of any product at super.silvex.pt implies the acceptance of these general conditions of use and contracting.

The conditions set out here are agreed between Silvex and the people who use the super.silvex.pt website, hereinafter referred to as "the User". The use of the website attributes the condition of User, by which the User adheres fully and without reserves to each and every one of the general conditions published on this website at the exact moment they access the website. The User should read these general conditions carefully.

Silvex reserves the right to modify these conditions of use and contracting without notice, as well as to modify the information and commercial offer presented on products, prices, photographs, promotions, commercial conditions and services at any time. Any modification made will enter into force on the date of its publication.

3. OBLIGATIONS OF CUSTOMERS AND USERS

Any visitor to the super.silvex.pt website  undertakes to respect and comply with these general conditions, in particular by observing the following obligations:

- Keeping and not disclosing their password for logging in on the site to prevent third-party access to their account and personal data;

- Not making use of false identities;

- Providing their correct personal data and addresses so that Silvex can process orders appropriately;

The User is solely responsible for the veracity of the personal data communicated to Silvex and undertakes to immediately insert and report any change through their super.silvex.pt registered account.

Silvex disclaims any liability for eventual delays or impossibility to process an order due to error or insufficiency of the data communicated by the User, in particular on delivery.

It is expressly prohibited to use the website for illegal purposes or any other purposes that may be considered unworthy of Silvex's image.

The usurpation, counterfeiting, exploitation of the usurped or counterfeited content, illegitimate identification and unfair competition are criminally punishable.

It is also forbidden for the User to create or introduce in this website any type of viruses, worms, Trojans, scripts or any other code or program that contains destructive or harmful properties, or advise third parties to do so.


4. MAKING AN ONLINE ORDER 

4.1 SHOPPING

These terms and conditions govern the relationship between Silvex and the User, with respect to acquisitions of products made through this website.

The customer can browse the website but they must fulfill the necessary requirements to enter into legally binding contracts, according to the Portuguese and European law, to be able to access the sales service. They must have a valid email address, an address for delivery of the order and a bank account to allow the fulfillment of the purchase, through the payment of the order.

The User must fill in all necessary data and accept the terms and conditions to make an order.

The User may change all the data associated with their request at any time, until the order is finalized.

Silvex reserves the right to accept an order. The decision is made at the discretion of Silvex. If the order is not executed, we will inform as soon as possible. The confirmation of the reception of the order does not constitute a purchase contract, serving only as proof that the order was received by Silvex.


4.2 DELIVERY AND METHOD OF PAYMENT

Your products will be dispatched up to 24 hours (on business days) after the payment is finalized, and delivery should occur within the following three working days.

You can make your payment on the website super.silvex.pt through the Multibanco system, for which purpose you will receive an e-mail on your e-mail address with the information of the Entity, Reference and Value of the transaction. Alternatively, you can use a credit card or PayPal account.

4.3 PRICES AND SHIPPING COSTS

Except in case of obvious error, the price of the products shall be as indicated on our website at each moment. Even if Silvex seeks to ensure that all prices indicated on the website are correct, errors may occur. If Silvex finds that the price of a product included in an order is wrong, we will inform the User as soon as possible, giving them the choice between confirming the order again at the correct price or opting for the respective cancellation.

Prices may be presented with or without VAT, according to the option selected by the User.

All amounts for payment that are shown in the shopping cart include VAT at the rate in force in the country of origin (Portugal), for Portugal and the European Union.

For purchases over € 25.00 and deliveries in mainland Portugal, there will be no shipping costs. For values below that price, the cost of transport will be € 5.00 and will be presented in the final stages of the purchase process, in the checkout summary.

In the case of deliveries to the Portuguese Islands (Madeira and Azores archipelagos), the transportation cost will be € 50,00 and will be presented in the final stages of the purchase process, in the checkout summary.

For other Countries, prices do not include additional taxes, duties or fees regulated by any other applicable legislation. If necessary, the User shall, therefore, count on paying customs fees on imports, taxes and fees that may be applicable in the country of importation.

For purchases and deliveries to other countries, the transportation cost will be determined according to the following table:

Geographical Area        Shipping company                                                                                              Value of                                                                           shipping costs

Spain - Peninsula

CTT Expresso

6,00 €

Spain – Balearic Islands

CTT Expresso

15,00 €

Spain – Canary Islands

TNT – Economy Express

23,00 €

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, United Kingdom;
Finland, Greece, Ireland, Norway, Poland, Sweden, Switzerland

TNT – Economy Express

23,00 €

Albania, Andorra, Kazakhstan, Slovakia, Slovenia, Estonia, Russian Federation, Gibraltar, Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Monaco, Romania, Ukraine, Uzbekistan

TNT – Economy Express

28,00 €

Other countries

-

Contact us directly at shop@silvex.pt


The value of the cost corresponding to each market will be presented in the final stages of the purchase process, in the checkout summary.

Eventually, there might be additional charges on the transport, delivery and postal services. In this case, the reason and the calculation formula shall be informed in the final stages of the purchase process.

In case the country of destination isn’t previewed, please contact us directly at shop@silvex.pt so that we can present a quote for shipping costs.

4.4 PRODUCTS

Silvex will make every possible effort so that the information presented does not contain any typing errors, which shall be corrected promptly whenever they do occur.

Silvex will make every possible effort to ship all of the products that were ordered, but it is possible that, in certain cases and due to causes not easily controllable by Silvex, such as human error or incidents in computer systems, some of the products ordered by the User might not be made available.

If any product is not available after you have placed the order, you will be warned, by e-mail or over the phone. At this point, you will be presented with the possibility of cancelling the order with the respective refund, if you have already fulfilled the respective payment.

All information on prices, products, specifications, promotional actions and services may be altered at any time by Silvex, without prior notice.

4.5 Green Dot

All products made available by Silvex have a "green dot" symbol in accordance with the legislation in force. The User shall assume responsibility for disposing of the product’s packaging in accordance with the applicable legislation.


5. QUALITY ASSURANCE. CANCELLATION AND RETURNS

Silvex guarantees the customers’ total satisfaction with the purchase of the acquired products on super.silvex.pt.

If the Customer is not satisfied with their purchase, they should go to the link sent in the email with the dispatch information to request the return of the item(s) or send an email to shop@silvex.pt within 14 days after receipt of the goods, invoking the right of withdrawal, without the need to indicate any reason, and may return and receive a refund of the value of the products.

The deadline for exercising the right of withdrawal shall expire within 14 days of receipt and acquisition of physical possession of the ordered goods.

To ensure that the deadline for withdrawal is respected, it is sufficient that the communication referring to the exercise of this right is sent/communicated before the end of the period for withdrawal.

We carry out the refund through the same payment method that was used for the purchase (in the case of payment via an ATM reference, you will need to provide the IBAN of the account to which the refund shall be processed by bank transfer).

The shipping costs of the returned product(s) are the Client’s responsibility and you will have to send the item(s) to the following address:

Silvex – Indústria de Plásticos e Papéis, S.A.

C/O Devolução Super Silvex

Quinta da Brasileira, Lote 10

2130-999 Benavente

Portugal


In the case of returns in mainland Portugal, Silvex may collect the item(s) for the cost of €5,00 and at the Client’s request. This value shall be deducted from the refund that you will receive in the return process.

6. SECURITY OF THE ONLINE STORE AND ALL TRANSACTIONS

SAFETY GUARANTEES

• USE AND RISKS

Neither Silvex nor any other party involved in the creation, production, maintenance or implementation of the website may be held liable for any losses or damages generating civil liability (including, but not limited to, consequential damages, loss of profits and moral damages, caused directly or indirectly) that arise as a result of correct or incorrect use of the site and its contents by the User, of access to the User’s computer and computer system by third parties, viruses, etc.

Despite working on the security of its website and putting into practice the technical, physical and logical measures of protection that are suitable to ensure its protection, Silvex does not guarantee or declare that the files available for download on the website are free of viruses, worms, Trojans, scripts or any other code or program that contains destructive or harmful properties.

The information on the website should be taken as mere information. Despite Silvex's efforts to keep content up-to-date and reliable, these may include inaccuracies, typographical errors or be outdated, and can be modified at any time without requiring Silvex to notify in advance.

• HYPERLINKS

To facilitate its accessibility, Silvex may include links to other websites on the internet.

When you use the links to these websites, you should review and accept the rules of that website before using it. We cannot guarantee their quality, nor do we assume any responsibility for the content or other functionalities of these websites.


7. PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

Silvex guarantees the protection of all data provided by Users. Your data will only be used in accordance with the GDPR – General Data Protection Regulation and complementary legislation. You may consult our privacy policy on our website at https://super.silvex.pt/pt/super-silvex/politica-de-privacidade_520.html.

The personal data identified in the order form as required data are indispensable to the provision of the Service by Silvex. The omission or inaccuracy of the data provided by the User is their sole responsibility and may give rise to Silvex’s refusal to provide the service.

The personal data of the User will be processed and stored in a computer and are meant to be used by Silvex within the scope of the contractual and/or commercial relationship with the User. They will also be used, so long as the User does not oppose to that purpose, for marketing and informing about our products.

In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right of access, rectification and updating of their personal data, either directly or by written request, as well as the right of opposition to their use for the purposes outlined in the previous number, for which purpose they should contact the Controller by e-mail to the following address: rgpd@silvex.pt.

The Internet is an open network, which means the user's personal data, other personal information and all content hosted on the Service may circulate on the network without security. It may even run the risk of being accessible and used by unauthorized third parties, which Silvex shall not be liable for.

8. APPLICABLE LAW AND COMPETENT COURT

These terms and conditions are governed and interpreted in accordance with Portuguese laws. The Court of Lisbon is competent, with the exclusion of any others, to resolve any disputes resulting from the interpretation and application of the present terms and conditions for the use of the Website.


9. ONLINE DISPUTE RESOLUTION

Disputes between consumers and merchants can be settled by agreement through the official website for Online Dispute Resolution, regulated by the European Commission.


Center of Arbitration of Consumer Conflicts of Lisbon

Center of Arbitration of Consumer Conflicts of Vale do Ave /Arbitral Court

CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

CNIACC - National Center for Consumer Conflict Information and Arbitration

Center of Arbitration of Consumer Conflicts of the District of Coimbra

Center of Information, Mediation and Arbitration of Consumer Conflicts of the Algarve

Consumer Information and Arbitration Center of Porto

10. CONTACTS

For any information or clarification, you may contact us here.

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