This page contains the general terms and conditions governing the use of the website . 

Navigation on this website implies acceptance of all the provisions contained in this page.

All purchases made on this website are governed by these conditions and other instructions of use contained in the site. All Users are invited to read these general conditions carefully.


The website is owned by Silvex - Indústria de Plásticos e Papéis, S.A., a Portuguese anonymous company headquartered at Quinta da Brasileira Lote 10, 2130-999 Benavente, registered at the Commercial Registry Office of Benavente under the number 500249725, which is also the identification number of legal entity, with a shared capital of 950.000,00€, hereinafter referred to as "Silvex".


The navigation on the site, as well as the purchase of any product at implies the acceptance of these general conditions of use and contracting. The conditions set out here are agreed between Silvex and the people who use the website, hereinafter referred to as "the User". The use of the website attributes the condition of User, by which the User adheres fully and without reserves to each and every one of the general conditions published on this website at the exact moment they access the website. The User should read these general conditions carefully. Silvex reserves the right to modify these conditions of use and contracting without notice, as well as to modify the information and commercial offer presented on products, prices, photographs, promotions, commercial conditions and services at any time. Any modification made will enter into force on the date of its publication.


Any visitor to the website undertakes to respect and comply with these general conditions, in particular by observing the following obligations:

- Keeping and not disclosing their password for logging in on the site to prevent third-party access to their account and personal data;

- Not making use of false identities;

- Providing their correct personal data and addresses so that Silvex can process orders appropriately;

The User is solely responsible for the veracity of the personal data communicated to Silvex and undertakes to immediately insert and report any change through their registered account.  Silvex disclaims any liability for eventual delays or impossibility to process an order due to error or insufficiency of the data communicated by the User, in particular on delivery. It is expressly prohibited to use the website for illegal purposes or any other purposes that may be considered unworthy of Silvex's image. The usurpation, counterfeiting, exploitation of the usurped or counterfeited content, illegitimate identification and unfair competition are criminally punishable. It is also forbidden for the User to create or introduce in this website any type of viruses, worms, Trojans, scripts or any other code or program that contains destructive or harmful properties, or advise third parties to do so.



These terms and conditions govern the relationship between Silvex and the user, with respect to acquisitions of products made through this website.The customer can browse the website but they must fulfill the necessary requirements to enter into legally binding contracts, according to the Portuguese and European law, to be able to access the sales service. They must have a valid email address, an address for delivery of the order and a bank account to allow the fulfillment of the purchase, through the payment of the order. The user must fill in all necessary data and accept the terms and conditions to make an order. The user may change all the data associated with their request at any time, until the order is finalised. Silvex reserves the right to accept an order. The decision is made at the discretion of Silvex. If the order is not executed, we will inform as soon as possible. The confirmation of the reception of the order does not constitute a purchase contract, serving only as proof that the order was received by Silvex.


Your products will be dispatched up to 24 hours (on business days) after the payment is finalized, and delivery should occur within the following three working days. You can make your payment on the website through the Multibanco system, for which purpose you will receive an e-mail on your e-mail address with the information of the Entity, Reference and Value of the transaction. Alternatively, you can use a credit card or PayPal account.


Except in case of obvious error, the price of the products shall be as indicated on our website at each moment. Even if Silvex seeks to ensure that all prices indicated on the website are correct, errors may occur. If Silvex finds that the price of a product included in an order is wrong, we will inform the User as soon as possible, giving them the choice between confirming the order again at the correct price or opting for the respective cancellation.

Prices may be presented with or without VAT, according to the option selected by the User.

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