Terms & Conditions

General Terms and Conditions of Website Usage

This page contains the general terms and conditions governing the use of the website https://super.silvex.pt. Navigation on this website implies acceptance of all the provisions contained in this page. All purchases made on this website are governed by these conditions and other instructions of use contained in the site. All Users are invited to read these general conditions carefully.


You are reading these Terms and Conditions because you are using a website, digital experience, social networking platform, mobile application, or other product or service that is part of the Silvex platform. The legal entity responsible for distributing the Silvex platform is defined according to the destination country you are using. The country of destination can be consulted and modified in the top menu of the website. The names, contacts and countries to which each entity corresponds can be found below:

Portugal and Spain

This site is the responsibility of Silvex — Indústria de Plásticos e Papéis, SA, a private limited company, headquartered at Quinta da Brasileira Lote 10 2130-999 Benavente, registered at the Commercial Registry Office of Benavente under number 500 249 725, which is also the legal person identification number (NIPC), with the share capital of €950,000.00, hereinafter referred to as "Silvex".

United Kingdom

This website is the responsibility of Silvex (UK) Limited, a limited liability company, headquartered at Summit House 170 Finchley Road, NW3 6BP, London, United Kingdom, under number 08383954, hereinafter referred to as "Silvex".


The navigation on the site, as well as the purchase of any product at super.silvex.pt implies the acceptance of these general conditions of use and contracting. The conditions set out here are agreed between Silvex and the people who use the super.silvex.pt website, hereinafter referred to as "the User". The use of the website attributes the condition of User, by which the User adheres fully and without reserves to each and every one of the general conditions published on this website at the exact moment they access the website. The User should read these general conditions carefully. Silvex reserves the right to modify these conditions of use and contracting without notice, as well as to modify the information and commercial offer presented on products, prices, photographs, promotions, commercial conditions and services at any time. Any modification made will enter into force on the date of its publication.


Any visitor to the super.silvex.pt website undertakes to respect and comply with these general conditions, in particular by observing the following obligations:

- Keeping and not disclosing their password for logging in on the site to prevent third-party access to their account and personal data;

- Not making use of false identities;

- Providing their correct personal data and addresses so that Silvex can process orders appropriately;

The User is solely responsible for the veracity of the personal data communicated to Silvex and undertakes to immediately insert and report any change through their super.silvex.pt registered account. Silvex disclaims any liability for eventual delays or impossibility to process an order due to error or insufficiency of the data communicated by the User, in particular on delivery. It is expressly prohibited to use the website for illegal purposes or any other purposes that may be considered unworthy of Silvex's image. The usurpation, counterfeiting, exploitation of the usurped or counterfeited content, illegitimate identification and unfair competition are criminally punishable. It is also forbidden for the User to create or introduce in this website any type of viruses, worms, Trojans, scripts or any other code or program that contains destructive or harmful properties, or advise third parties to do so.



These terms and conditions govern the relationship between Silvex and the user, with respect to acquisitions of products made through this website. The customer can browse the website but they must fulfill the necessary requirements to enter into legally binding contracts, according to the Portuguese and European law, to be able to access the sales service. They must have a valid email address, an address for delivery of the order and a bank account to allow the fulfillment of the purchase, through the payment of the order. The user must fill in all necessary data and accept the terms and conditions to make an order. The user may change all the data associated with their request at any time, until the order is finalised. Silvex reserves the right to accept an order. The decision is made at the discretion of Silvex. If the order is not executed, we will inform as soon as possible. The confirmation of the reception of the order does not constitute a purchase contract, serving only as proof that the order was received by Silvex.


Your products will be dispatched up to 24 hours (on business days) after the payment is finalized, and delivery should occur within the following three working days. You can make your payment on the website https://super.silvex.pt using a credit/debit card, PayPal or via bank transfer.


Except in case of obvious error, the price of the products shall be as indicated on our website at each moment. Even if Silvex seeks to ensure that all prices indicated on the website are correct, errors may occur. If Silvex finds that the price of a product included in an order is wrong, we will inform the User as soon as possible, giving them the choice between confirming the order again at the correct price or opting for the respective cancellation. Prices may be presented with or without VAT, according to the option selected by the User.


Silvex will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. Silvex will do its utmost to ship all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by Silvex, such as human errors or incidents in computer systems, it is not possible to provide any of the products requested by the User . If any product is not available after placing the order, you will be notified by email or by telephone. At that moment you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment. All information about prices, products, specifications, promotional actions and services may be changed at any time by Silvex, without any prior notice.


Silvex guarantees total customer satisfaction when purchasing products purchased at https://super.silvex.pt. If the Customer is not satisfied with their purchase, they must access their personal area on the website, in the orders section, select the order they wish to cancel/return and click on the return button. Alternatively, you can send an email to shop@silvex.pt, specifying the order number, value, reason for return. The Customer may submit his order within 14 days after receiving the goods, invoking the right of free withdrawal, without the need to indicate any reason, and may return and receive a refund of the value of the products.. The period for exercising the right of withdrawal expires 14 days from the day following the day on which you receive and acquire physical possession of the ordered goods. In order for the free withdrawal period to be respected, it is enough that your communication regarding the exercise of this right is sent/communicated before the end of the withdrawal period. We make the refund using the same payment method used in the purchase. The delivery costs of the item(s) to be returned are the responsibility of the Customer, and you will have to send the item(s) to the address:

Silvex - Indústria de Plásticos e Papeis, S.A.

A/C Super Silvex Devoluções

Quinta da Brasileira, Lote 10

2130-999 Benavente




Neither Silvex nor any other party involved in the creation, production, maintenance or implementation of the website shall be liable for any damages or damages arising from civil liability (including, but not limited to, consequential damages, lost profits and moral damages, caused directly or indirectly), arising as a result of the correct or incorrect use of the website and its contents by the User, access to the User's computer and computer system by third parties, viruses, etc. Despite being committed to the security of its website and putting in place technical, physical and logical protection measures, adequate to guarantee its protection, Silvex does not guarantee or represent that the files available for download on the website are free of viruses , worms, trojans, scripts or any other code or program that contains destructive or harmful properties. The information on the website must be seen in its informative aspect. Despite Silvex's efforts to keep the contents up-to-date and trustworthy, they may contain inaccuracies, typographical errors or be out of date, and may be changed at any time without Silvex having the obligation to notify in advance.


To facilitate its accessibility, Silvex may include links to other websites on the internet. When using links to such websites, you must review and accept the rules of that website before using it. We cannot guarantee their quality, nor do we assume any responsibility for the content or other functionalities of these websites.


Silvex guarantees the protection of all data provided by Users. Your data will only be used in accordance with the RGPD – General Data Protection Regulation and complementary legislation. You can consult our privacy policy on our website at https://super.silvex.pt/en/super-silvex/privacy-policy_520.html. The personal data identified in the order form as being of mandatory supply are essential for the provision of the Service by Silvex. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to the refusal to provide the service by Silvex. The User's personal data will be processed and stored by computer and are intended to be used by Silvex in the context of the contractual and/or commercial relationship with the User. They will also be used, as long as the User does not object to this purpose, for the marketing and communication of our products. Under applicable law, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to object to their use for the purposes provided for in the previous number, and for this purpose, contact the entity responsible for the processing of personal data by email to: rgpd@silvex.pt. The Internet is an open network, so the User's personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Silvex cannot be held responsible for such access and/or use.


These terms and conditions will be subject to the laws of England and Wales. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms.

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